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THE SMALL PRINT MATTERS

When companies send you a contract or you’ve signed up for something - maybe a NH hockey game – always, always read the SMALL print. Or whatever else they’re telling you, counting on you not to read it. Even if a magnifying glass helps.

Those little words are telling you something you might never have considered. Like buy the tickets knowing you should read the small print, and signing it anyway. After that, the contract is binding.

Backstory 1. Rosanne has a friend, Terry Cogliano who leads a spirited spin class at the local gym. Terry and husband Carmine have a son, Andrew Cogliano, who plays hockey for the NHL’s Dallas Stars. We’ve been hoping to get tickets whenever the Stars hit Toronto; maybe twice a season. Roe discovered Dallas is coming here in January. Perfect.

Oh yeah? Roe’s good at lining up things like that. She got on the NHL website and there it was ‘DALLAS STARS VS MAPLE LEAFS’. Wow! She plunked down her credit card and nailed two good seats.

Backstory 2. Check any football, baseball or hockey game on TV, and you’ll find the score so far: Visiting team first, the Home team second. As in: Third period. Buffalo Sabers 3 Toronto Leafs 2.

Simple enough. You take it for granted Dallas is playing in Toronto.

Roe is on the NHL website in split seconds. She lines up ‘DALLAS VS TORONTO’. and buys two wonderful tickets, with a passing thought they seem to be cheaper than she expected. Oops. No wonder.

The game is being played in Dallas not Toronto! So she emailed Ticketmaster, saying she (obviously) thought the game was in Toronto. And she damn well wants her money back.

Author’s comment: Oh yeah? Nope, sorry, she’s told by return email. They said you had a moment to realize the mistake, and cancel it fast. She wasn't fast enough.

You placed the order. they told her. No problem. List them for sale on our site. If sold, we take a portion. [25 US $]. Deal with it. ‘Or sell them online’. That, from the mighty Ticketmaster. Hmm.

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